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Frequently asked questions
General Mats

Usually for an ‘in stock’ mat, delivery will be 2-3 days later depending on the time you ordered. Custom sizes or bespoke mats like Logo mats will take longer. Please refer to the individual mat product pages for more information.Please note all timings are for guidance only.

VAT is added at check-out to your total mat order.

We deliver mats all over the world. Contact us for a carriage cost for anywhere outside of main land UK.

Our guarantees are detailed on each product page.

You can order most mats on-line– if you require a proforma invoice please email us with full details of the order. For logo mats please complete the enquiry form and we’ll help you through the whole process.

This is detailed on each mat product page.

If your mat order has not been despatched, then you may cancel it. For custom sized or a Logo Mat order, if manufacture has not commenced you may cancel it. Please email to request cancellation as soon as possible.

For faulty mat and matting products, we offer a no quibble exchange.

We use World pay to process our card payments, globally recognised as a safe and secure payment gateway.

Care & maintenance guidelines are detailed on each mat product page.

Please see our ‘Made to Measure’ mats sections for a full list of products.

The fastest way to get help from our customer service team is to send us an email. We aim to respond to all enquiries within 2 hours (weekdays).
Entrance Mats

We have tried our very best to give as close a representation colour wise as possible. For absolute accuracy, please request a mat swatch sample.

Rubber backing is the most durable mat backing and is also machine washable. PVC is a cost effective backing which is perfectly acceptable. PVC backed mats can be steam cleaned as needed.

We would recommend an outdoor scraper mat used in conjunction with an absorbent interior mat.

Usually for dry dirt a nylon or polypropylene mat surface is best. Our mat product pages detail the absorbency or dry dirt rating for each mat.

If you are unsure what mat you need – please email us. We are happy to help.

A mat with a smooth backing is best for hard floors.

For rubber backed mats, we would recommend a gripper backing for carpeted floors.

Coir matting comes from a fibre made from coconut husks. It is a popular, natural entrance matting product due to its scraper action and liquid absorbency. Usually placed in a floor well, but it can also be loose laid. As it comes in different depths, take care to ensure you have enough clearance to open any door that might be obstructed.
Industrial Rubber Mats

Anti-fatigue mats are designed to provide a comfortable floor surface for personnel who spend long periods standing i.e. operating machinery or on a production line for example.

Comfortable workers are more productive workers. Anti-fatigue matting reduces fatigue on the feet, legs and back by promoting regular movement of muscles. Scientific studies have proven that the use of anti-fatigue matting has a beneficial effect on the postural comfort for those who stand for long periods of time compared to those who stand on concrete.

Swarf Mats are industrial rubber mats used to remove and collect debris (swarf) generated from a manufacturing industry or from passing foot traffic. They are designed with minimal maintenance in mind and can therefore be shaken out, hosed down or jet sprayed quickly and easily.

We have a selection of matting products available in our Kitchen Catering Mats section
Logo Mats

We offer several different types of Logo Mats. We are more than happy to discuss your requirements and recommend a suitable product. If you know which product you require, simply follow the order process on the Logo Mat section detailing the size and quantity you require. We will then contact you to discuss the next stage regarding your chosen design.

Usually jpeg, pdf, pngor tiff.For more detailed designs, the higher resolution the better.

Yes you will receive a proof on email to check and approve or we can adjust this until you are 100% happy. Colours detailed on your proof are just a visual representation – where absolute accuracy is essential, we recommend you refer to actual swatch colours. Please note wecanoffer a pantone matching service at an additional cost.

The standard sizes available are detailed within the Logo Mat sections.

Yes we offer a custom size service on all our Logo Mat products. Full details can be found in the Logo Mat sections.

You should receive your Logo Mat proof within 24 hours.This can take a bit longer in very busy periods.

This depends on your choice of product. ForDeep DyeLogo Mats, this is usually 5-7working days. Coirand BrushLogomats are usually despatched in 7-10 working days. All timings are for guidance only.

Most importantly, the colours. A darker background is recommended for Logo Mats. Use champagne or a light grey instead of white. If you must include white, keep it to an absolute minimum. We will check your design at the artwork stage and make any recommendations regarding the design or colour choice. We want you to be delighted with your Logo Mat not just initially but weeks and months down the line. Our recommendations are based on many years experience on what works and what doesn’t work on a Logo Mat. Consider where your Logo Mat is being placed, the likely foot traffic and decide on the most practical size required. Also consider how you intend to maintain it. Full care and maintenance instructions are detailed on our Logo Mat product pages.

Yes we offer a free swatch service on request. As detailed above, your Logo Mat proof is just a visual representation and we would always recommend checking actual samples where complete accuracy is essential. A pantone matching service is also available for additional cost.
Leisure Mats

Our leisure range of swimming pool mats have been designed for bare foot comfort and safety in wet areas. They have also been developed in an easy clean format with innovative connector systems to cover unusual shaped areas.

Swimming pool matting can be hosed down as required. A pH neutral detergent can also be used. Gym matting can be wiped over with a damp cloth and left to dry naturally.